Archive for Biz Tips

MySpeed by Enounce: Save Time Listening to Online Recordings

MySpeed by Enounce: Have You Discovered This Awesome Tool Yet?

I haven’t officially announced it on this blog yet but for those of you who are interested, I’ve started a second website / blog to talk about the Side Gig I’ve recently launched as a means of generating an additional source of income from home.  I’ll write more about that at a later time.

MySpeed by EnounceFor now I would like to introduce you to this amazing tool someone referred to me recently.  Have you heard of MySpeed by Enounce? For those of us who listen to online seminars / webinars, this tool is a HUGE time saver.  It allows you to manage the speed at which you listen to an online recording.  I simply LOVE this tool!

I could write all about it here but I’ve actually done that already on my other site.  So why reinvent the wheel when with one easy click, you can learn more about MySpeed HERE.  BTW, there’s a FREE TRIAL option so there’s no reason to not check this out.  If you listen to online presentations like I do, I’m willing to bet you’ll be pleased with this option!  Let me know, OK? Feel free to comment below and tell us of your experience.

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ck_thumbnailConnie Kuusisto is a Virtual Assistant / social media “Buzzmeister” dedicated to working with authors, small business owners and nonprofits who recognize the need for an organized social media presence but who prefer to focus on their own area of expertise. Are you needing to boost YOUR buzz? Your Buzz is her Biz. Here’s a good place to start: Social Media Buzz: Tips, Tricks & News for the Uninitiated, Overwhelmed &/or Just Plain Tired of It All. Check out her other blog, Side Gig Chronicle: The Inside Scoop to see what she’s up to in her spare time. Join her maybe?

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Email Overload: Rule Your Inbox; Don’t Let it Rule You.

The other day I was listening to “Day to Day” with Alex Chadwick on NPR.  The subject was one that I can easily relate to: the troubling “syndrome” dubbed Email Overload.  I’m willing to bet that you can relate to this as well.  If so, here’s the link to the 8 minute segment for your listening pleasure.

The focus of this NPR piece is primarily on corporate America and statistics regarding internally generated emails or what they call the corporate equivalent of “friendly fire”.  In other words, we do this to each other.  YIKES!  Here are a few of the stats mentioned in this piece:

  • At work, Americans get and send nearly 3 billion emails per day.
  • Growth of email has been exponential: in 1995 American workers sent/received on average 8 emails/day.   Today that figure is 90+/day.
  • Big time waster in corporate America, 2nd only to meetings.
  • On average 16 thousand emails per person/year are processed in corporate America

I won’t go in to detail here, but suffice it to say that there was a time in my life while working as an employee when I spent most of my days responding to email in what I now realize was very much a social media community manager position.  It wasn’t my title at the time but it certainly could have been.  Unfortunately much of my time and mental energy was spent addressing other people’s problems.  I was (am) good at it (bold statement, I know but sometimes ya gotta toot your own horn) but needless to say, it led to total burnout.

Email Overload

www.AllBuzzConsidered.com/email-overload

Today, as an entrepreneur, I can still relate to email overload, but at least it’s of a different nature.   While there is still plenty of it, it’s friendlier “friendly fire”.

Soooo… what about YOUR inbox?  If you’re anything like me you too could benefit from some tips on how to manage (or should I say cope with) an endless stream of messages vying for your attention.

Here are a few mentioned in the NPR segment referenced above:

  • Limit the number of people in your cc: list (thereby limiting the number of responses)
  • Using more specific info in the subject line so people know what you’re talking about w/out even opening the email  (this is a BIG ONE for me!)
  • Adding “NTN” (no thanks needed) at the end of messages or NRN “no response needed” in the subject line. (Brilliant!)
  • Avoiding email altogether for complex or emotionally charged subjects
  • Deactivate the sound indicating you’ve received a new message to avoid interruptions and distractions

There are many more tips, of course, and I could add a few of my own.  But rather than reinvent the wheel, I thought it might be more helpful to point to other resources that more than adequately address this subject.  If I’ve done nothing else today but save you ten minutes worth of “googling” this topic, then my efforts have not been futile.

Here are some very good ideas to help you cope with YOUR inbox:

Do you have a specific social media question I can answer for you? Feel free to either contact me directly, or comment by clicking the flag to the left of the share button below.

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Connie Kuusisto is a Virtual Assistant / social media “Buzzmeister” dedicated to working with authors, small business owners and nonprofits who recognize the need for an organized social media presence but who prefer to focus on their own area of expertise. Are you needing to boost YOUR buzz? Your Buzz is her Biz. Here’s a good place to start: Social Media Buzz: Tips, Tricks & News for the Uninitiated, Overwhelmed &/or Just Plain Tired of It All.

 

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Customer Service: Make It Powerful

Thumbs Up_Customer Service copyI had an interesting experience recently involving customer service. And yes, I’d like to talk about it.

Quite a while ago I signed up for an online course called the Girl’s Guide to Web Design.

It’s a GREAT course taught by an even better instructor;  Amanda Aitken is her name and she teaches gals (and from what I understand, the occasional guy) the nuts and bolts of building creative websites from scratch.  By the way, she also has an amazingly organized – and fun – online graphic design course.

Well, life kinda got in the way and it’s been a long time since I’ve reviewed any of the material in Amanda’s course. (Confession: I created this website using a template; I cheated.)  I now want to re-design my website and update my “look” and I want to do so using the Girl’s Guide to Web Design tips and tricks.  Doing so will allow me much more flexibility and an opportunity to bring out the creative side of me I learned I do actually have.  (Amanda taught me that too through her 5-day “virtual” Creative Courage adventure.)

So last week I logged in to the Girl’s Guide course using my username/password and go figure, I couldn’t get in.  With each failed attempt I worried that it had been “too long” and that perhaps I had somehow been “dropped” from this course as an inactive participant.  BUT, I thought…when you signed up for the class you were promised lifetime support as one of the perks. 

So I contacted support and received an immediate response (thanks Kelly!) that unfortunately did not resolve my issue.  I then sent several more requests for help, all of which went unanswered.  This, I thought, was highly unusual for an Amanda Aitken run organization.  I’m not one to make immediate negative assumptions, so I decided to try another approach and wrote a tactful “I could use some help” note in one of her support groups.  I received another immediate response (thanks Alysa!) which then led to an almost immediate response from the very busy Amanda (thanks Amanda!).

It turns out that for some reason my follow-up emails requesting support never made it to their destination.  They’re still floating around in cyberspace somewhere.  This explains the “highly unusual” lack of response.  It also speaks to a lesson I learned a LONG time ago: never assume the emails you send actually find their way to your intended recipient’s Inbox.  It’s just WRONG to assume you’re being ignored if you do not receive the response you’re looking for.  Give someone a hard time for “not responding” and you could end up eating your words.  You know what they say about making assumptions (no, not that saying, this one)…

“Your assumptions are your windows on the world. Scrub them off every once in a while, or the light won’t come in.” ― Isaac Asimov

So it actually took Amanda and I multiple email exchanges before she was able to resolve my issue.  We’re still not sure what the issue actually was and it doesn’t really matter.  What matters is the response, the concern, and the level of professionalism I received from Amanda and her team.  So there you have it.  Because of my “great experience” I am telling YOU about it.  As if my word of mouth is so very powerful…;-)

What kind of customer service experience have you had – or provided –  recently?  Feel free to share your powerful words by clicking the icon to the left of the “share” button.  I’d love to hear from you!

Have something BUZZWORTHY you’d like to share? While I won’t make any promises, you’re welcome to submit a blog post for consideration since in my view, all buzz is considered…

Do you have a specific social media question I can answer for you? Feel free to either contact me directly, or comment by clicking the flag to the left of the share button below.

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Connie Kuusisto is a Virtual Assistant / social media “Buzzmeister” dedicated to working with authors, small business owners and nonprofits who recognize the need for an organized social media presence but who prefer to focus on their own area of expertise. Are you needing to boost YOUR buzz? Your Buzz is her Biz. Here’s a good place to start: Social Media Buzz: Tips, Tricks & News for the Uninitiated, Overwhelmed &/or Just Plain Tired of It All.

 

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Never Fear. Your Buzzmeister’s Here…

Girl_heroineI think of this blog as a kind of library, one that I refer to again and again as I meet the needs and expectations of professionals like yourself.  I hope you consider it a useful resource for ideas and tools you might use in your own work.  Read More→

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